Members of the Bay College Board of Trustees reviewed the results of the college’s annual community satisfaction survey during the board’s meeting Wednesday.

The board heard a presentation about the survey from Director of Institutional Research and Reporting Penny Pavlat. Pavlat began her presentation with an explanation of the survey, which asks community members how they feel about Bay’s education, cultural impact and social benefits.

“It’s important that we ask the community how we’re doing on that — this is the one tool that we really have to measure how we’re serving our community,” she said.

The college’s goal for the 15-question survey, which was conducted from Jan. 28 to March 1, was to receive 200 responses. In fact, the survey received a total of 314 responses.

“Last year, we had 96 (responses),” Pavlat said.

According to Pavlat, the majority of respondents to the survey were happy with Bay’s performance.

“94 percent of the responses, when we take out the non-applicable responses, were satisfied/very satisfied with how we’re doing on … what we’re providing,” Pavlat said.

Pavlat said the survey found Bay’s “satisfaction mean” to be 4.4. This was calculated by ranking “very satisfied” survey responses as five points, “satisfied” responses as four points, “dissatisfied” responses as two points and “very dissatisfied” responses as one point.

Along with this, Pavlat provided the board with demographic information related to the survey. 21.66 percent of respondents were employees of the college, 38.85 percent were community members who had not previously attended the college, 1.91 percent employed a Bay graduate, 25.48 percent were graduates and former students of the college, and 23.89 percent were current Bay students. Respondents could select more than one of these categories when applicable.

“I like the mix better this year than last year, because we have more community representation and then more student representation,” Pavlat said.

Pavlat also went over the college’s Key Performance Indicators (KPIs). These are performance measurements used to help organizations understand how they are performing and if their strategies are working as intended.

a trip and having a destination — making sure (you’re) on the right road and going in the right direction,” she said.

Bay’s KPIs are Student Success, which is measured via Integrated Postsecondary Education Data System full-time first-time graduation and transfer rates; Culture of Success, which is measured with the mean of an annual employee satisfaction survey; Community Success, which is measured with the community satisfaction survey’s mean; and Financial Stability, which is measured with the college’s composite financial index.

In other business, the board:

– heard a presentation on workforce training and development at Bay. The presentation was delivered by Dean of Business, Technology and Workforce Development Cindy Carter and Business Development Manager Renee Lundberg.

Carter looked at recent trends in M-TEC usage at Bay. In 2018, M-TEC delivered more than 25,000 training hours to area businesses and community members; this marked an increase from 2017, when it delivered roughly 20,000 training hours.

As of last week, M-TEC has delivered more than 13,000 training hours in 2019.

“We are pretty excited about that and where we’re headed,” Carter said.

Lundberg spoke about M-TEC’s four “pillars”: professional development, industry training and development, community support and online workforce training. She also provided examples of current and future initiatives at M-TEC that have the goal of supporting these pillars.

– approved committee assignments for board members.

– formally adopted resolutions of appreciation to retirees, including Adjunct Math Instructor Denise Cutler, Adjunct Social and Behavioral Sciences Instructor Dan Doyle and Director of Financial Aid Laurie Spangenberg.

“I like to think about it as going on

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