Getting help from Social Security

WASHINGTON — During the current coronavirus pandemic, the Social Security Administration continues to provide help to you and other people in your communities. While offices are not providing service to walk-in visitors due to COVID-19, staff remain ready and able to help you by phone with most Social Security business. You can speak with a representative by calling your local Social Security office or the national number, 1-800-772-1213. You can find local office phone numbers online by using the Social Security Office Locator at www.ssa.gov/locator.

The administration offers many secure and convenient online services at www.ssa.gov/onlineservices, where you can:

– Apply for Retirement, Disability, and Medicare benefits;

– Check the status of an application or appeal;

– Request a replacement Social Security card (in most areas);b

– Print a benefit verification letter; and

– Much more.

Although you can do most of your business online, the Social Security Administration knows that service channel isn’t right for everyone and still offers phone service. If you have a critical situation and cannot be helped by phone or online, it may be possible to schedule an appointment for you.

“If you need help, please don’t wait until we can see you in person. Call us now and get the help you need. We also understand that getting medical and other documentation can be difficult due to the pandemic, so we are continuing to extend certain deadlines wherever possible,” said Vonda Vantil, Social Security Public Affairs Specialist.


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