Why is it that customer service skills are dying? The other day I woke up feeling rested and ready for the day. I had a smile on my face and a song in my heart. However, by time I got home from running my errands, I was frustrated and even a little angry.
Whether it was the fact that I went to a local retailer to buy some things, and it took me 5 minutes to shop and 25 minutes to check out. Or it was when I went to the grocery store to get a certain coupon item that was planned for dinner, and they didn't have it because someone didn't order it. Next it was a very crabby lady at the counter at the gas station. My last stop was an office at the county courthouse. I looked around; looking for a smiling face, then looked for a friendly greeting. At that point I was so frustrated, I just wanted to go home.
When I got home I thought to myself; "Where did my smile go? Where is that song in my heart?" Poor customer service skills killed my smile and song.
Then I thought about my friend Rick Micheau, who is running for Delta County treasurer. I've known this man for many years and I will tell you one thing. He has built his business on superior customer service. His firm belief in "if you see someone without a smile, give them one of yours" is so refreshing in this day and age. I sat there thinking, if I would have ended my day at his office and been greeted and treated the way he treats all of his past customers and business associates, I would have come home with that smile on my face. So here is smiling at you Rick.
You will make a great public servant.